Personal Data Protection Disclosure
Data Controller
This disclosure has been prepared by Convertels in the capacity of data controller in accordance with the Personal Data Protection Law No. 6698 ("KVKK").
Which Data Do We Process?
The following personal data you provide may be processed:
- •First and last name
- •Phone number
- •Email address
- •Hotel information (name, location)
- •Request, message, and communication content
- •IP address, cookie data, and visit information
For What Purpose Are Personal Data Processed?
The collected personal data is processed for the following purposes:
- •Providing services and contacting you
- •Carrying out quotation and analysis processes
- •Evaluating your communication requests
- •Improving the quality of our products and services
- •Conducting marketing activities in compliance with regulations (for users with consent)
Legal Grounds
Your data is processed based on the legal grounds specified in Article 5 of the KVKK:
- •Explicit consent
- •Directly related to the establishment or performance of a contract
- •Legitimate interest of the data controller
- •Compliance with legal obligations
With Whom Can Data Be Shared?
Your personal data may be shared only for the purposes of processing with:
- •Hosting service providers (server, email, etc.)
- •Authorized public institutions and organizations (in case of legal obligation)
Personal data is not transferred to third parties for commercial purposes.
Retention Period
Your personal data is retained for the periods specified in the relevant legislation and for the maximum period required by the purpose of processing. Afterwards, it is securely deleted or anonymized.
Your Rights Under KVKK
As a data subject under Article 11 of KVKK, you have the following rights:
- •To learn whether your personal data is being processed
- •To request information if processed
- •To learn the purpose of processing and whether it is used appropriately
- •To learn the third parties to whom it is transferred domestically or abroad
- •To request correction if it is incomplete or incorrectly processed
- •To request deletion or destruction if processed in violation of the law
- •To object to the results of automated systems analyzing your data
- •To claim compensation if you have suffered damage
Application Method
You can submit your requests in writing or through methods compliant with KVKK to the following address:
Policy Updates
This disclosure may be updated from time to time. The current version is always published on our website.
Last update: May 2025