Hotel CRM Integration
Boost Your Hotel's Sales Performance with CRM
A CRM (Customer Relationship Management) system allows you to manage, analyze, and leverage guest data to improve your sales processes. In the hotel industry, CRM is not just a piece of software — it's the heart of call center operations. For hotels, the most valuable CRM systems integrate seamlessly with a virtual PBX. Properly routing incoming calls to the right agent at the right time directly impacts sales performance. Additionally, automatic guest profile recognition and detailed reporting are essential for running high-performing marketing campaigns.
Hotel-Specific CRM Integration
- •Custom Guest Profiles: Tailored fields designed for your hotel's needs allow for deeper analysis of guest inquiries.
- •Missed Call Management: Track not only answered calls but also missed ones. With integrated Predictive Dialer functionality, these calls can be proactively returned.
- •Reporting & Analytics: Transform raw data into actionable reports that guide smarter marketing decisions.
- •Every hotel's CRM requirements are unique. Convertels analyzes your operational structure, recommends the most suitable CRM solution, provides exclusive partner offers, and manages the entire implementation for you.
Turn Guest Data into Revenue with CRM
Manage your call center, reservations, and marketing campaigns from one central platform
Manage your call center, reservations, and marketing campaigns from one central platform to increase both guest satisfaction and revenue. Get a custom quote tailored to your needs, choose the package that fits you best and start benefiting immediately, or give us a call.