Advanced Call Reports for Hotels
Powerful Reporting & Performance Management for Hotel Call Centers
In hotel call centers, call reports are the heart of sales operations. These reports shouldn't just track inbound and outbound traffic—they should also measure missed calls, dialer activity, and key performance metrics such as call duration. Yet most CRM systems offer only limited insights.
Deep-Dive Reporting with Convertels
- •Convertels goes beyond standard CRM reporting. Our technology equips you with advanced metrics so you can see exactly how to increase conversions:
Call Detail Reports
- •Short-duration missed calls
- •Overflow calls (missed due to peak volume)
- •Short conversation detection
- •Maximum wait times
Agent Performance Metrics
- •Answering speed
- •Login/logout times
- •Break durations & active login hours
- •Daily, weekly, and monthly performance breakdowns
- •With these insights, you can manage and monitor your team's performance in real time—without the need for a physical call center office.
Performance Powered by Integration
- •When integrated with performance-driven CRM and reservation systems, these reports deliver more than just staff KPIs—they reveal strategic insights into ad campaign impact, conversion rates, and customer behavior.
- •With this data, you can:
- •Objectively measure remote agent performance
- •Reward success through a dynamic incentive system
- •Continuously improve and optimize call center operations
Solutions for Both New & Existing Call Centers
- •Whether you're starting from scratch or want to enhance your existing call center, Convertels delivers fully integrated, performance-focused, tech-powered solutions tailored for hotels.
Turn Your Call Center into a Performance Hub
Measure not just how many calls you receive—but the quality of each interaction
Measure not just how many calls you receive—but the quality of each interaction and your team's efficiency. With Convertels' advanced call reporting, you can maximize every sales opportunity.